Refund Policy

1. Overview

Viral By Design ("we," "us," "our") sells instant-access digital products, including eBooks, templates, toolkits, guides, playbooks, and other downloadable resources (collectively, "Digital Products"). Because Digital Products are delivered electronically and can be accessed, copied, and used immediately after purchase, our refund policy is written specifically for digital goods and differs from the refund terms you may be used to for physical products.

This policy applies to all purchases made through our website and our payment/checkout partner. By purchasing a Digital Product from us, you agree to the terms outlined below.

2. Eligibility for Refunds

We want you to be satisfied with your purchase. You may be eligible for a refund if any of the following apply:

• The file you received is genuinely corrupted, incomplete, or does not match the product description.
• You were charged more than once for the same order (see Duplicate Purchases).
• You purchased the wrong product by mistake and contact us promptly, before meaningfully accessing or using the content (see Accidental Purchases).
• A technical issue on our end prevents you from downloading the product and our support team is unable to resolve it within a reasonable timeframe.

Refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this window will be reviewed on a case-by-case basis but are not guaranteed.

3. Non-Refundable Digital Products

Because our products are instant-download digital goods that can be fully accessed the moment payment is confirmed, the following are generally not eligible for a refund:

• Any Digital Product that has already been downloaded, opened, or substantially used, except where the product is defective as described above.
• "Change of mind" requests after the product has been delivered and accessed.
• Requests based on dissatisfaction with content style, format, or personal expectations that were reasonably described on the product's sales page.
• Bonus materials, templates, or bundled resources included for free with a paid purchase.

4. Duplicate Purchases

If you were accidentally charged more than once for the same Digital Product (for example, due to a double-click at checkout or a payment processor error), contact us with both order/transaction numbers and we will refund the duplicate charge in full.

5. Accidental Purchases

If you purchased the wrong product, entered incorrect payment details, or made a purchase by mistake, contact us as soon as possible. If you have not yet downloaded or accessed the product, we will generally issue a full refund or, if you prefer, exchange it for the correct product. Once a product has been downloaded, accidental-purchase refunds are evaluated case by case.

6. Corrupted or Inaccessible Downloads

If your download link does not work, your file appears corrupted, or pages are missing from your purchase, please contact us right away. In almost all cases, this is resolved by re-sending a fresh download link or file rather than issuing a refund. We will only consider a refund for this reason if we are unable to deliver a working copy of the product after a good-faith attempt to fix the issue.

7. Technical Support for Download Issues

Before requesting a refund for a technical problem, please give our support team the opportunity to help. Common issues we can usually resolve quickly include:

• Expired or broken download links
• Files that won't open on a particular device or app
• Missing delivery emails (often found in spam/promotions folders)
• Confirming which files are included in a bundle purchase

You can reach our support team at sales@viralbydesign.co, and we aim to respond within 5 business days.

8. Chargebacks & Dispute Process

We ask that you contact us directly before filing a chargeback or payment dispute with your bank or card provider — most issues can be resolved faster this way, and a chargeback can temporarily or permanently block your access to future purchases and support.

If a chargeback is filed without first contacting us, we reserve the right to dispute the chargeback with supporting evidence (such as delivery confirmation and download logs), and to restrict future purchases from the account or payment method involved. Fraudulent or abusive chargeback activity may be reported to our payment processor.

9. Exceptions

The following situations are handled outside the standard refund window above:

• Promotional or heavily discounted pricing: Products purchased during a limited-time sale, bundle, or promotional offer are final sale unless the product is defective.
• Bundle purchases: If you buy multiple products together at a bundled price, refunds are calculated proportionally and may not equal the individual list price of a single item.
• Affiliate or third-party marketplace purchases: If you purchased through a third-party platform or affiliate link, that platform's refund terms may also apply in addition to this policy.

10. How to Request a Refund

To request a refund, please email sales@viralbydesign.co with the following information:

• Your order or transaction number
• The email address used at checkout
• The name of the product purchased
• A brief description of the issue or reason for your request

Approved refunds are issued to the original payment method. Processing time depends on our payment and checkout vendor, Selar, as well as your bank or card provider, and is outside of our direct control.

11. Contact Information

If you have any questions about this Refund Policy, please contact us:

Viral By Design
Email: sales@viralbydesign.co